On-Site Interpreting Services
National Interpreting Service
::: Interpreting Services for Healthcare Settings
National Interpreting Service, we specialize in Medical
Settings such as hospitals, doctor’s offices, mental health
facilities, surgery centers, and clinics. Effective
communication between consumers who are Deaf or
Hearing-Impaired and health care providers is essential to
providing safe and effective medical treatment. Our
interpreters are extremely familiar with the clinics,
hospitals, surgery centers, and treatment facilities. We
have an excellent rapport with the physicians, staff, and
patients we serve. We are proud of the services we offer.
While our office is based in Salem, OR, we have sign
language interpreters in Oregon and Washington ready to
Sign language interpreters are necessary in any situation in which the information to be exchanged requires effective communication. According to the RID Standard Practice Paper “Interpreting in Health Care Settings”, the situations that a sign language interpreter is required for medically necessary communication includes (but is not limited to): Taking a patient’s medical history, giving diagnoses, performing medical procedures, explaining treatment planning, explaining medicine prescription and regimen, providing patient education or counseling, describing discharge and follow up plans, admitting to emergency departments/urgent care.
Title III of the American with Disabilities Act (ADA) applies to all private healthcare providers, regardless of the size of the office or the number of employees. This law applies to providers of both physical and mental health care. Hospitals, psychiatric and psychological services, private physicians, dentists, health maintenance organizations (HMOs) nursing homes, and health clinics are included among the health care providers covered by the ADA. A hospital or health care office must provide a qualified sign language interpreter when the patient is Deaf or Hearing-Impaired as well as for a family member or partner who is involved in the patient’s health care. When critical medical information is communicated during routine wellness care, urgent care, preventative care, surgical procedure, or in obtaining an informed consent for treatment, using a sign language interpreter can facilitate communication and keep it smooth, accurate and efficient. In addition, classes, support groups and other activities which are open to the public must also be accessible for Deaf participants.
National Interpreting Service encourages interpreters working in healthcare settings to receive advanced training order to interpret complex medical terminology. All of our Interpreters hold a current RID certification and must adhere to the NAD-RID Code of Professional Conduct. We have interpreters specializing in different disciplines such as Radiation/Oncology, Surgical Procedures, Emergency Medical Interpreting, and General Medical Interpreting. National Interpreting Service carefully matches the interpreter with each situation to facilitate a smooth communication experience. As licensed trainers of an Oregon Health Authority approved interpreter training program, Community Interpreter® - International Edition, we understand the professionalism and skill required to work in healthcare situations.
::: Conference and Convention Interpreting Services
National Interpreting Service provides skilled interpreters for conferences and conventions. We understand the longevity of conferences and conventions vary – so we provide multiple options for setup of interpret teams. For your conferences, National Interpreting Service has the experience needed to coordinate difficult schedules and large format plans that include participation of any number of certified sign language interpreters you may need.
::: Educational Interpreting Services
Educational Interpreters play a critical role in
and improving communication between Deaf
students and others, including teachers and service
providers within the educational environment. Access to this
service gives the student the ability to mainstream into
general education classes as well as actively participate in
school programs and athletics. Anderson Interpreting
provides this critical communication link to learning, which
is vitally important as it allows the student to participate
more fully in their educational experience.
Educational interpreting can occur in a variety of settings, including:
- athletic competitions
- field trips
- club meetings
Whether a public or private agency that serves people who are Deaf or hard of hearing, compliance with accessibility standards mandated by the Americans with Disabilities Act (ADA) is important. The interpreter is a member of the educational team and works closely with teachers and support staff by providing input related to the student’s communication needs and abilities.
Anderson Interpreting provides excellent quality and service you can depend on. We offer sign language interpreters who have specialized skills and credentials that qualify them in the language and vocabulary of academics, as well as a working knowledge of the developmental changes that occur in students K-12. Please contact us to further discuss the needs of your facility.
In addition, Oregon Health Authority has mandated that federal laws about equal inclusion be followed, by requiring a certified or qualified interpreter as needed. This can be for a spoken language, with a student who speaks another spoken language.
::: Government Interpreting Services
Title II of the Americans with Disabilities Act outlines
the steps that all state and local governments are required
to take to ensure that their communications with people with
disabilities are as effective as communications with others.
Federal employee rights are covered under Section 501 of the Rehabilitation Act of 1973, Title I of the Americans with Disabilities Act prohibits employers employment agencies, labor unions and on-going labor-management committees from discriminating against persons with disabilities. ADA obligations are placed on employers of fifteen or more people.
Reasonable accommodations, for deaf employees who rely on sign language, include the provision of qualified sign language interpreter services. For some individuals, and for some jobs, it may be necessary to have interpreter services available on a regular basis. For other employees or for job applicants, occasional interpreting on an as-needed basis may be sufficient. The ADA requires employers to make sure that Deaf employees or job applicants can communicate effectively when necessary. This includes special occasions and meetings, training, job evaluations, and communications concerning work, discipline or job benefits. It also includes regular work-related communication and employee-sponsored benefits and programs
National Interpreting Service adheres to and is in compliance with all state, county, and federal contract mandates. AIS is committed to working with the employer/employee in assigning an interpreter that is the best match in terms of technical expertise, attitude, subject matter, and dedication to the consumer’s needs. All assigned interpreters must adhere to the NAD-RID Code of Professional Conduct. All of the interpreters who work for AIS have been through a thorough criminal history background check.
::: Interpreting for Financial & Insurance Services
National Interpreting Service provides interpreters for Insurance and Financial Settings. It is very important while conducting business that all parties understand the communication clearly. We have interpreters specially trained in the vocabulary and concepts necessary for insurance and financial settings interpreting. This would include discussions regarding retirement accounts, banking, mutual funds and investing, long term care insurance, health insurance, property and casualty insurance. Any discussion regarding contracts, loans, assignment of monies, or accounts should have a qualified sign language interpreter if one of the participants is Deaf of Hearing-Impaired. Cynthia Anderson, director of National Interpreting Service, worked at NY Life Insurance & Annuity Corporation in Salem, OR for 10 years as a field underwriter specializing in life and health, as well mutual funds and investments. Cynthia worked directly with Deaf consumers, using sign language for all discussions, as well as working with consumers who are not Deaf. Holding a Series 6 & 63 license and being licensed in several states as an insurance representative gave Cynthia Anderson quite an extensive knowledge-base of these topics. Because of this advanced training, Cynthia Anderson has offered her knowledge to other interpreters in trainings for these types of settings and situations. We also have several interpreters with financial service backgrounds that will be pleased to work with you and your clients.
National Interpreting Service provides skilled interpreters for legal
proceedings. These interpreters hold RID SC:L certificate
from the Registry of Interpreters for the Deaf. Our
interpreters are trained to accurately relay the
communication, including legal terminology, to and from the
Deaf or Hard of Hearing Individual.
For more information: http://nad.org/issues/justice
For General Legal:
Attorney Client Meetings
Specialized Needs in any Legal Setting:
Police and Legal Interviews/Investigations
Booking and Release
Mental Health Evaluations
::: Mental Health Settings
III of the American with Disabilities Act (ADA) applies to
all private health care providers, regardless of the size of
the office or the number of employees. This law applies to
providers of both physical and mental health care.
The mental healthcare field is broad and includes psychiatric assessment and treatment, group and individual psychotherapy, counseling, psychological testing, substance abuse treatment, classroom situations and more. Settings include in-patient and out-patient, peer-led support groups (such as AA or “self help groups”), day programs, private clinician’s offices, clinic settings, emergency rooms, county health offices, forensic and court venues.
To perform effectively in these settings, interpreters require in-depth knowledge about the diversity of mental healthcare environments including the goals and particulars of the specific settings and interventions. Interpreters need to be familiar with the types of mental health professionals who are present in various settings, their roles, their communication goals and their treatment methodologies. Working in the mental healthcare field also entails specific legal and regulatory methodologies and mandates. Working in the mental healthcare field also entails specific legal and regulatory obligations which apply to interpreters.
In the field of interpreting, appropriate credentials and certifictions are an important indicator of an interpreter’s qualifications. National Interpreting Service requires that interpreters working in mental health settings are experienced and hold current RID certification to assure the integrity of the process and compliance with the NAD-RID Code of Professional Conduct. In addition, National Interpreting Service require prior to working in mental health settings, interpreters receive advanced training. Title III of the American with Disabilities Act (ADA) applies to all private health care providers, regardless of the size of the office or the number of employees. This law applies to providers of both physical and mental health care.